Privacy Policy

1. Who We Are

You2Pro is an online marketplace based in the United Kingdom that connects customers with local service professionals (“Pros”). References to “You2Pro”, “we”, “us”, or “our” in this policy refer to the You2Pro platform and its operators.

You2Pro acts as the data controller for personal information collected through this platform. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What You2Pro Does

You2Pro provides an online platform that enables customers to discover, request, and book local services from independent professionals. Services include — but are not limited to — home maintenance, cleaning, tutoring, beauty and wellness, and other local trades.

You2Pro acts as a marketplace intermediary. Services are provided directly by the independent Pros, not by You2Pro. You2Pro is not the employer of any professional using the platform.

3. Information We Collect

3.1 Information You Provide to Us

Customers

• Name and email address on registration
• Profile information (optional: photo, location, contact number)
• Service requests and booking details
• Payment information (processed by Stripe; You2Pro does not store full card details)
• Messages and communications with Pros or with You2Pro
• Reviews and ratings submitted after a booking

Professionals (Pros)

• Name, email address, and phone number
• Professional profile information (bio, services offered, pricing, location)
• Identity and verification documents (where applicable and as the platform develops)
• Bank account and payment details for payouts (processed securely via Stripe)
• Availability and booking information
• Reviews and ratings received

Waitlist Sign-ups

• Name, email address, location, and user type (customer or Pro)
• Optional service category interest or short message

Contact Form Submissions

• Name, email address, enquiry type, and message
• Your consent confirmation

3.2 Information Collected Automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Device and connection information
• Session information (via authentication cookies)
• Usage patterns within the platform

Analytics and marketing tracking are not currently active. See our Cookie Policy for details.

4. How We Use Your Information

We use personal information to:

• Provide, operate, and improve the You2Pro platform
• Process bookings and facilitate services between customers and Pros
• Process payments and manage financial transactions via Stripe
• Communicate with you about bookings, account activity, and platform updates
• Respond to enquiries submitted through our contact form
• Notify waitlist members when early access becomes available in their area
• Verify the identity and suitability of Pros, where applicable
• Detect, prevent, and address fraud, abuse, and safety issues
• Comply with our legal and regulatory obligations
• Analyse usage to improve platform performance and user experience

5. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract:Processing necessary to fulfil our agreement with you when you register or make a booking.
• Legitimate interests:Operating and improving the platform, fraud prevention, and ensuring marketplace safety.
• Consent:Where you have given specific consent, such as when submitting a contact form or joining our waitlist.
• Legal obligation:Where processing is required to comply with applicable law.

6. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

6.1 Between Customers and Pros

To facilitate bookings, certain information is shared between customers and Pros — for example, your name and contact details relevant to a confirmed booking. You should only share information with others on the platform that is necessary for the service being arranged.

6.2 Service Providers

We use trusted third-party service providers who process data on our behalf:

• Supabase — database hosting and user authentication (hosted on cloud infrastructure in the EU/UK)
• Stripe — payment processing; subject to Stripe's own privacy policy and PCI-DSS standards
• Other service providers we may engage as the platform develops

All processors are required to process personal data only on our instructions and to maintain appropriate security measures.

6.3 Legal Requirements

We may disclose personal data to comply with a legal obligation, court order, or to protect the rights, property, or safety of You2Pro, our users, or others.

7. International Data Transfers

Our primary infrastructure is hosted within the EU and UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place — such as the UK International Data Transfer Agreement (IDTA) or adequacy regulations — as required by UK GDPR.

8. Data Retention

We retain personal data for as long as necessary to provide our services, fulfil legal obligations, and resolve disputes. Indicative retention periods:

• Account data: retained for the life of the account and for a reasonable period after closure
• Booking and payment records: retained for up to 7 years for financial and legal compliance
• Contact form submissions: retained for up to 2 years or until the enquiry is resolved
• Waitlist data: retained until early access is offered or the waitlist is closed

9. Cookies

We use cookies and similar technologies to operate our platform. For full details of the cookies we use, please read our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted data storage via Supabase, row-level security policies, and secure payment handling via Stripe. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Your Rights

Under UK GDPR, you have the following rights:

• Access:Request a copy of the personal data we hold about you.
• Rectification:Ask us to correct inaccurate or incomplete data.
• Erasure:Request deletion of your personal data, subject to legal obligations.
• Restriction:Ask us to restrict processing of your data in certain circumstances.
• Portability:Receive your data in a structured, commonly used format.
• Objection:Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent:Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 14. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Children

You2Pro is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the “Last updated” date at the top of this page. For significant changes, we may notify registered users by email or through the platform.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: