Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the You2Pro platform, website, and related services (collectively, the “Platform”). By accessing or using You2Pro, you agree to these Terms. If you do not agree, you must not use the Platform.

Please read these Terms carefully. They contain important information about your rights, our limitations, and how disputes are resolved.

2. About You2Pro

You2Pro operates as an online marketplace that connects customers seeking local services with independent service professionals (“Pros”). You2Pro provides the technology platform and facilitates connections between customers and Pros — it is not itself a service provider.

Services booked through You2Pro are provided directly by the relevant Pro. You2Pro is not a party to any service agreement between a customer and a Pro unless expressly stated otherwise.

3. Eligibility

You must be at least 18 years of age to use You2Pro. By using the Platform, you confirm that you meet this requirement. You2Pro is currently intended for users based in the United Kingdom. Use from outside the UK is permitted at your own risk, and local laws may vary.

4. Customer Accounts

Customers must register for an account to book services. You are responsible for:

• Providing accurate registration information
• Keeping your login credentials confidential
• All activity that occurs under your account
• Notifying You2Pro promptly of any unauthorised account access

You agree to use the Platform only for lawful purposes and to request genuine services. Misuse of the customer account, including false booking requests or harassment of Pros, may result in account suspension.

5. Professional Accounts

Pros must register and complete the required profile and verification steps before accepting bookings. By registering as a Pro, you confirm that:

• You have the necessary skills, qualifications, and permissions to perform the services you list
• You hold any required professional licences, certifications, or insurance where applicable
• You will comply with all relevant laws when providing services
• The information you provide is accurate and kept up to date

You2Pro may carry out identity checks or verification steps as the platform develops. Verification does not imply endorsement of any Pro or guarantee of service quality.

6. You2Pro's Marketplace Role

You2Pro provides the Platform to facilitate introductions and bookings between customers and Pros. You2Pro:

• Does not employ, direct, or control Pros in the provision of their services
• Is not responsible for the quality, timeliness, or outcome of any service
• Does not guarantee the availability of any specific Pro or service category
• Does not warrant that Pros are suitable for any particular task

7. No Employment Relationship

Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between You2Pro and any Pro. Pros use the Platform as independent businesses or sole traders. Pros are solely responsible for their tax obligations, insurance, and compliance with employment law.

8. Bookings and Service Requests

Customers may browse available Pros and services and submit booking requests through the Platform. A booking is confirmed only when both the customer and Pro have accepted the booking details via the Platform.

You2Pro does not guarantee that a Pro will accept a booking request. Customers should only request services they genuinely intend to proceed with.

9. Pricing and Payments

Payments for services are processed securely through Stripe. By making a payment, you agree to Stripe's Terms of Service in addition to these Terms.

Pricing for services is set by individual Pros. You2Pro may charge a platform fee as part of the transaction. The applicable fee will be displayed before payment is confirmed.

Payment infrastructure is in active development. The exact payment flow and fee structure are subject to change. You2Pro will provide clear information about pricing at the time of booking.

10. Cancellations and Disputes

Cancellation and refund policies are being developed and will be communicated clearly within the Platform. In general:

• Cancellations must be made as early as possible to avoid inconvenience to the other party
• Where a refund is due, You2Pro will facilitate this through Stripe where possible
• Disputes between customers and Pros should first be raised between the parties
• You2Pro may offer mediation support where disputes cannot be resolved directly

You2Pro is not liable for losses arising from a Pro cancelling a booking or failing to complete a service.

11. Reviews and User Content

Users may submit reviews and ratings following completed bookings. By submitting a review, you confirm that it is based on a genuine experience and is truthful, fair, and not defamatory or misleading. You2Pro reserves the right to remove reviews that violate these Terms or that are believed to be fraudulent.

Any content you submit to the Platform (including messages, reviews, and profile information) must not infringe third-party rights, contain illegal material, or be used for spam or harassment.

12. Prohibited Conduct

You must not:

• Use the Platform for any unlawful purpose
• Post false, misleading, or fraudulent information
• Harass, threaten, or abuse other users
• Attempt to circumvent the Platform by taking transactions off-platform to avoid fees
• Scrape, copy, or redistribute Platform content without authorisation
• Interfere with Platform security or functionality
• Impersonate another person or entity
• Post or facilitate illegal content or services

13. Platform Availability

You2Pro aims to maintain Platform availability but does not guarantee uninterrupted service. We may suspend access for maintenance, updates, or for reasons beyond our control. You2Pro will not be liable for losses arising from Platform downtime.

14. Intellectual Property

All Platform content, branding, and technology — including the You2Pro name, logo, and design — are owned by or licensed to You2Pro. You may not reproduce, distribute, or create derivative works without our express written permission.

By submitting content to the Platform (such as profile information or reviews), you grant You2Pro a non-exclusive, royalty-free licence to use that content to operate and improve the Platform.

15. Limitation of Liability

To the fullest extent permitted by law, You2Pro shall not be liable for:

• The quality, safety, or legality of any service provided by a Pro
• Loss of income, profits, or business opportunity
• Indirect or consequential losses arising from use of the Platform
• Loss of data or system downtime

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

You2Pro's total aggregate liability to you shall not exceed the greater of £100 or the amount of fees paid by you through the Platform in the 12 months preceding the claim.

16. Indemnity

You agree to indemnify and hold harmless You2Pro and its team from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, or your provision or receipt of services through the Platform.

17. Suspension and Termination

You2Pro may suspend or terminate your account at any time if you breach these Terms, engage in conduct that we consider harmful to the Platform or other users, or for other reasons at our reasonable discretion. You may close your account at any time by contacting us.

18. Changes to These Terms

We may update these Terms from time to time. Significant changes will be communicated to registered users by email or through the Platform. Continued use of You2Pro after updated Terms take effect constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.

20. Contact Us

For any questions about these Terms, please contact us: